A Glasgow man was shocked to discover that he was owed £14,000 by the Department for Work and Pensions, in a backdated Universal Credit claim.
The man had received support from Glasgow Housing Association to make a claim for the benefit when he realised he was in for a huge payout.
The man, from the West of Glasgow, initially had his claim refused for Personal Independence Payment, but an adviser helped him to appeal.
To his surprise, he won his appeal, and was due over £7,000 in back payments for the last 18 months.
They discovered that his Employment Support Allowance had also been underpaid by yet another £7,000, bringing the total to £14,000.
The Glasgow Housing Tenant is one of many that Wheatley Group say they have helped in the last 7 weeks since the beginning of the lockdown.
In recent weeks, huge numbers of people have turned to Universal Credit for support since the Government lockdown forced thousands of people to stop working.
Wheatley Group, which is part of the Glasgow Housing Association, has 22 benefits advisers to help their tenants get the benefits that they are entitled to.
One of their tenants, Angela, From Knightswood in Glasgow said that she is grateful for the support she received when her husband went into a care home.
She said “Without my advisor Donna, I wouldn’t have known what to do.
“She messaged me on WhatsApp, explained everything I was entitled to, helped me fill in the forms – all while she was working from home.
“You feel alone when you don’t know how to deal with things, but Donna was really there for me.
“She was brilliant. I’m totally grateful.”
While another tenant from Townhead said “My advisor David was extremely helpful.
“I didn’t expect to find myself in this situation, but he always gave me really good advice.
“He was really fighting my corner. It’s a great service and a real lifeline to a lot of people.”
Olga Clayton, Wheatley’s Group Director of Housing and Care, said: “We’re doing all we can to support our most vulnerable customers during these very difficult times.
“Our advisors are fully equipped to work from home to support customers, particularly with Universal Credit claims.
“We’ve seen an increase in the number of customers needing our support – many of whom have never claimed benefits before.”